About configuring the Channels folder

The Channels folder manages communication between Trust Protection Platform and other external hosts and that are related to various events. The Channels folder, which appears in the Logging tree, stores:

  • Default policy for Simple Mail Transfer Protocol (SMTP) Channel
  • Templates for emailing event notifications
  • Channel objects that send outbound messages from remote hosts

Because the root Channel folder functions as a policy, you can set SMTP options as locked or suggested. Locked attributes cannot be modified in subordinate channels. By default, policy values are unlocked. The value toggles between a locked Icon that shows the policy is locked and unlocked Icon that shows the polich is unlocked state.

The default values affect subordinate SMTP Channel objects. You can either accept the default values or override them. You should verify all configuration settings, otherwise SMTP notifications can fail. Be sure to enable the Log Delivery option to collect unbuffered events that occur due to server failure or invalid configurations.

Settings > Channel Settings tab

SMTP Options

Field

Description

Host

Hostname or IP address of the SMTP server.

Trust Protection Platform Channel drivers support both IPv4 and IPv6 connections.

If a hostname is specified, only the first resolved address associated with that name is used. You can append the port number to the host. For example: <hostname>:25.

Credential

Username credential required to authenticate with the SMTP server. Configure this option only if SMTP authentication is configured on your SMTP server. Otherwise, all notifications routed through this Channel object will fail.

Sender

Name that appears in the From: line for all messages sent from this SMTP Channel object.

Some SMTP servers require this field to be a valid email address. If this is required by your SMTP server, make sure you provide a valid email address, such as username@yourcompany.com.

Use TLS

Configures the SMTP channel driver to use Transport Layer Security (TLS) to send SMTP notifications. Select this option only if your SMTP server is configured to support TLS. Otherwise, all notifications routed through this Channel object will fail.

Log Delivery

The setting to manage SMTP events regarding delivery success or failure.

No: Discard log events.

Yes: Log email notifications. For example, the driver fails to connect to the SMTP server. If available, additional information appears in the exception details from the SMTP server. This information is helpful in troubleshooting connectivity and configuration issues.